Skip to main content

Payment refunds

You can return a successful payment to the sender as follows:

  • Within the refund operation — this is the most commonly encountered situation, the payment can be returned totally or partially.

    Please check with your manager if partial refunds are enabled for you.

  • Within the chargeback procedure — this procedure cannot be initiated by the merchant, a notification about it is sent by Smart Glocal. In this case, the amount is withdrawn from the compensation.

How to perform a refund​

Step 1. Send a refund request​

To perform a refund, send a session/refund request. In the session_id field, pass the identifier of the successful payment session for the payment you need to refund. In amount_details.amount, specify the amount of the refund. If you leave this blank, the money will be refunded in full.

Request example​

curl -X POST \
  https://demo.smart-glocal.com/api/v1/session/refund \
  -H 'Content-Type: application/json' \
  -H 'X-PARTNER-PROJECT: your_project_name' \
  -H 'X-PARTNER-SIGN: signature' \
  -d '{
       "session_id":"ps_3230"
     }'

Step 2. Wait to be notified of the results​

After the refund is completed, Smart Glocal will send you a payment_refunded webhook with the results.

Webhook example​

    curl - X POST\
    https: //partner.ru \
        -H 'Content-Type: application/json'\ -
        H 'X-PARTNER-SIGN: signature'\ -
        d '{
    "type": "payment_refunded",
    "session": {
        "id": "ps_3230",
        "status": "accepted",
        "created_at": "2024-05-27T02:03:00.000000Z",
        "updated_at": "2024-05-27T02:03:00.000000Z",
        "acquiring_payments": [{
            "id": "pm_2705",
            "status": "succeeded",
            "created_at": "2024-05-27T02:03:00.000000Z",
            "finished_at": "2024-05-27T02:03:00.000000Z",
            "customer": {
                "reference": "lucky"
            },
            "payment_details": {
                "type": "card",
                "card": {
                    "brand": "visa",
                    "last4": "4242"
                }
            },
            "amount_details": {
                "amount": 1000,
                "currency": "usd"
            },
            "metadata": "good",
            "refunds": [{
                "id": "rf_203",
                "status": "accepted",
                "created_at": "2024-05-27T02:03:00.000000Z",
                "finished_at": "2024-05-27T02:03:00.000000Z",
                "amount_details": {
                    "amount": 1000,
                    "currency": "usd"
                }
            }]
        }]
      }
    }'