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Payout refunds

A successful payout to a bank account may be refunded. This works in cases where something is wrong with the payment details or the account which the payment was sent to ceased to operate.

In this case, the payout recipient's bank will make a refund.

It is always the recipient's bank that returns the payout. You cannot refund a successful payout. You can only negotiate with the recipient to return the successfully transferred funds back to you in all other cases.

How to learn if a payout was refunded​

  • Process the payment_refunded webhook

    Smart Glocal will send you a payment_refunded webhook with the details of the returned payout. The payout ID will be returned in the id field of the payments/payout_list object.

  • Send a session/status request

    If you do not receive webhooks or the alternative option works for you better, you can request the payment session status. In return you will get the payout details and, if the payout was returned, the refund details.

  • Check the payout report

    The payout refund details are sent in the payout report. The next day after the payment is returned, a line with the payment details will appear in the report; the Refund value will be in the typeOfPayment field.